Privacy Policy

The Personal Information we may request to use and process includes, without limitation:

a) Information you provide when filling in forms on our account registration pages, as well as any other data you submit via the Website or email (e.g., first and last name, date of birth, email address, phone number);

b) Correspondence made with us via the Website, email, web chat, or other means of communication;

c) All Player Account transaction history, whether via the Website or other means of communication;

d) Website logins and details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic information recorded in our system;

e) Documents and proofs reasonably requested by us to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (on our initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.;

f) Survey participations or any other customer assessments we may carry out from time to time.

We process the Personal Information we collect from you to deliver our services. Specifically, we use your data for the following purposes:

a) Processing your bets and transactions, including your use of credit card and online payment systems;

b) Providing you with gaming and other ancillary services you seek from our Website;

c) Rendering customer support, such as assistance with setting up and managing your account;

d) Identifying and performing necessary verification checks;

e) Providing registered players with information about our promotional offers or promotional information from our selected business partners, associates, and affiliates (only if players specifically consented to receiving such marketing material);

f) Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;

g) Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;

h) Analyzing customer trends through market study assessments (participation in surveys is not obligatory, and you can always choose not to take part);

i) Conducting research and statistical analysis of aggregated data.

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services, and promotions. This may include information about products and services from our business partners, such as casino game providers.

Additionally, by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

We shall not collect any Personal Information about you without your knowledge. However, we may automatically collect certain data about you through your use of our services and interactions with us.

We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. Additionally, we retain the right to engage third-party providers to render technical support, process your online transactions, and source gaming content.

Please understand that we may be granted access to any information you provide to such vendors, service providers, and third-party e-commerce services. Rest assured that we will use and safeguard any Personal Information obtained, as set out in this Policy. Any information you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we shall take necessary steps to ensure our agreements with third-party service providers protect your private information.

We may pass information you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies, and all subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Company or another entity in our group of companies, which may use a third party to fulfill such data processing needs.

Employees of the Company, specifically the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected employees, shall have access to your Personal Information to execute their duties and provide you with assistance.

Our employees who have access to or are associated with processing players' personal information have signed confidentiality agreements to respect the confidential nature of the players' information pursuant to applicable gaming, data protection, and privacy laws.

It may be necessary for us or our service providers to transfer your personal data to countries outside of the European Union (EU), the European Free Trade Association (EFTA) regions, and the European Economic Area (EEA) to provide you with our services or engage with service providers and data processors. However, in accordance with the General Data Protection Regulation (GDPR), we are obliged to ensure the protection of your personal data during these transfers.

This transfer may be necessary to provide you with our services, such as processing your bets and payment transactions; providing you with gaming and other ancillary services that you seek from our Website; identifying and performing necessary verification checks.

To guarantee an appropriate level of protection for your personal data during transfers to third countries, we implement appropriate safeguards such as the European Commission’s approved standard contractual clauses for data protection. We also take all necessary measures to ensure your information and data are treated securely and in accordance with this Privacy Policy and all applicable data protection laws.

By using our services and accessing our website, you accept the possible transfer of your personal data to third countries and the implementation of these safeguards. If you have any questions or concerns regarding these transfers, please do not hesitate to contact us.

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it necessary to protect the legitimate interests of the Company, its customers, or any third party.

Personal data will only be disclosed to third parties in the following cases:

a) Where required by law;

b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies (e.g., most banking card transactions are processed by Paysafe, whose privacy policy applies to such transactions);

c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities, as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;

d) When the Company believes disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;

e) If our marketing service providers require the data to carry out their tasks;

f) To any other third party with the player’s prior consent.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially related to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We ensure that the transfer of Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

Our websites may also include social media features (e.g., “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms. In addition, we may release personal data if we acquire any new businesses. Should the Company undergo changes to its structure, such as a merger or acquisition by another company, it is likely that our customers’ personal data will be included within the sale or transfer. We will inform our players by email prior to the transfer of personal data.

Please note our content may link to third-party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

We will retain your personal data for as long as required by law. Following the closure of your account, this data shall only be used as required by competent authorities in cases of inquiries regarding financial and fiscal records, fraud, money laundering, or investigations into any other illegal activity.

We may also retain anonymized derivatives of your data to improve our content and marketing communications where no automated decision-making is involved.

Due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obligated to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.

We acknowledge that in collecting and processing your Personal Information to manage your Player Account, we are bound by strict legal provisions on the protection of personal data.

Consequently, we endeavor to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing secure services to players and will take all reasonable precautions to ensure that all data you have submitted to us remains safe.

Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) for additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and ensuring it cannot be accessed by another person.

Data protection law grants you, as a data subject, certain rights under specific circumstances. In accordance with the law, you have the right to:

• Request access to your personal data: You have the right to request, free of charge, a copy of the personal data we hold about you;
• Request the correction of your personal data: If any personal data we hold about you is incomplete or incorrect, you have the right to have this corrected. Note that we may need you to provide evidence and documentation (such as your ID documentation or proof of address) to support your request, and it may be declined due to our legal obligations;
• Request the erasure of your personal data: You may request the erasure of your personal data where we no longer have a legal basis to continue processing or retaining it. This right is not absolute, meaning we cannot satisfy your request where we are obliged to retain the data by law or where retention is necessary for us to defend ourselves in a legal dispute;
• Object to the processing of your personal data: If you feel our processing of your data impacts your fundamental rights and freedoms, you may object. However, we may demonstrate compelling legitimate grounds to process your data that override your rights and freedoms. You may submit your objections to our Data Protection Officer (DPO);
• Request the restriction of the processing of your personal data: You may ask us to temporarily suspend the processing of your personal data in specific scenarios, such as (a) establishing the accuracy of the data, (b) where our use of the data is unlawful but you do not wish for us to delete it, (c) retaining your data to establish, exercise, or defend legal claims, or (d) where you have objected to the use of your data but we need to verify whether we have overriding legitimate grounds to use it;
• Request the transfer of your personal data (i.e., data portability): You may request us to provide certain data we process about you so you may transfer it to another controller. This right applies to data acquired through automated means which you initially consented to or where we used the data to perform our obligations under a contract with you;
• Withdraw your consent: You may withdraw your consent to process your data at any time. ‘Opting out’ or withdrawing your consent will not affect the lawfulness of the processing carried out by us up until the time you withdraw your consent. Withdrawing your consent means you may no longer wish for us to process your data in such a manner, which may affect our ability to provide you with certain services (such as marketing). You may withdraw your consent at any time through the account profile settings on the website;
• Lodge a complaint with a supervisory authority: You have the right to lodge a complaint related to your data processing with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

To exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This security measure ensures that we disclose your personal data to you and not to someone impersonating you.

We will do our utmost to respond to all legitimate requests within one month from the submission of a request. If your request is particularly complex or if you have made multiple requests within a certain period, it may take us a little longer. In such a case, we will notify you of this extension.

You may contact us to:

a) Confirm the accuracy of the personal information we have collected about you; b) Enquire about our use of your personal information; c) Prohibit future use of your data for direct marketing purposes; d) Update or rectify any information that you have provided us (in such cases, you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you, and it is your responsibility to ensure that we are always updated with your correct data.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this privacy policy. If you have any questions about this privacy policy, please contact the DPO at dpo@hollycorngaming.com.

In addition, as per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

Advertising cookies allow us to gauge the effectiveness of our content marketing. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as your name or email) with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

Due to the technical structure of the casino Website, the cookies we store can be divided into three main groups:

1. Cookies stored by a back-end application
2. Cookies stored by a front-end application
3. Third-party cookies

In addition to the above, we use several third-party service providers who also set cookies on this Website to deliver the services they provide us. These services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website, and the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies or delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information.

You can read more about cookies on the website https://www.aboutcookies.org/. 

Some browsers provide helpful cookie guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies 
• Firefox: http://support.mozilla.org/en-US/kb/Cookies 
• Internet Explorer: http://support.microsoft.com/kb/278835 
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html 
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 

When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This policy can be found here.